Issues & Questions
There are generally two types of questions and issues that you may come up with when using Alpaca.
When you are running scripts calling the Alpaca API and find a potential bug, you probably have tech-related issue that you want to report or ask about. If you are reading the API documentation and you have no clue how it works, you probably have tech-related questions. However, if, for example, you are having a difficult time linking your bank account to Alpaca, then you have a brokerage-related issue.
Due to regulations, tech-related and brokerage-related issues are handled differently at Alpaca. For this reason, we have clearly distinguished our support lines for tech and brokerage. Because Alpaca is at the crossroads of financial services and technology, some questions and issues may seem relevant to both technology and brokerage operations. By detailing our support channels, we hope to help users understand where to go for different types of questions and issues so that they may resolve them as quickly as possible.
Brokerage-related Questions and Issues
If you are wondering why your brokerage application is stuck in processing, or if you are having trouble depositing money to your brokerage account, then please send an email to our brokerage operations team at firstname.lastname@example.org. By law, we must have licensed representatives handle such brokerage-related issues and requests.
Questions and issues that often arise include trouble linking a bank account, updating an address on file, and correcting erroneous information provided during onboarding. But please do not email our operations team if, for example, you are having trouble getting your API key to work (instead, check out our tech-related support channels).
Alpaca Securities FAQ
If you have questions about certain brokerage-related terminology or how Alpaca’s brokerage business works, please read our Alpaca Securities FAQ. It is managed by Alpaca’s brokerage operations team and only contains information about our brokerage operations. For example, you can find content such as information about pattern day trading, but not about how you can port your Quantopian algos to Alpaca.
Tech-related Questions and Issues
Forum & Community Slack
If you are looking for a community to voice your questions and discuss certain issues, please visit our forum or our community Slack. The community consists of both experienced users and beginners. We have set up a variety of topics for users to discuss. Join in on the conversation and find relevant topics around trading, market data, Alpaca product, programming, trading personal projects, and more!
Since most of brokerage-related issues can be solved only by Alpaca’s brokerage operations team, you will want to contact the brokerage operations team directly by sending an email to email@example.com. Brokerage operations team members are not permitted to answer questions or provide support on our forum due to regulatory reasons.
If you are wondering why some features that you think should be there are not there yet, you may find others who also thought about the same thing. If you are stuck with a bug and did not get any answers in the community Slack, you may see how others have found the same issue.
The Alpaca API GitHub repository is the place for you to file feature requests and issues you are experiencing. Users can see what issues others have encountered and contribute their own experiences in the comments section of the reported issue. Users can also view and comment on requested features.
If you have technical issues specific to one of our client SDKs, please file the issue directly in the relevant SDK GitHub repo.
Lastly, please note that the GitHub repository is not a good place to report or find information regarding Alpaca’s brokerage service. Instead, you’ll want to read our Brokerage Service FAQ, which specifically acts as our brokerage-related knowledge base.
If you want to read more about the market, trading strategies, and coding, please check out Automation Generation, Alpaca’s Medium publication. Automation Generation consists of posts coming from the Alpaca Team as well as its community members.
Service Status Page
Alpaca keeps posted about ongoing status of the service here. If you are unsure whether the service is working as expected or not, please check the latest notices on this status page.
In the case you are experiences issues specifically to your account, or have further questions, please email to firstname.lastname@example.org.