Alpaca Support

How can we help?

Does Alpaca support Crypto Wallets?

Yes, Alpaca now offers Crypto Wallets as a new convenient way for users to deposit and withdraw crypto assets.

Where can I find Crypto Wallet?

You can access your Crypto Wallet in the sidebar on your Account Dashboard under “Crypto Transfers”.

Why can't I find the Crypto Transfers screen?

For Crypto Wallets, we currently support users in select international jurisdictions and the following 25 US states:

California
Connecticut
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Massachusetts
Michigan
Mississippi
Missouri
Montana
Nebraska
North Carolina
North Dakota
Ohio
Rhode Island
South Dakota
Utah
Vermont
Washington

We have plans to roll out Crypto Wallet support in more states and international jurisdictions.

What enables a user to be qualified to use crypto wallets?

Any Alpaca user located in a supported state or international jurisdiction with a valid crypto account by signing the crypto agreement is eligible for Crypto Wallets.

What assets and blockchains do you support for crypto deposits and withdrawals?

We currently support Bitcoin, Ethereum, Solana, and USDT (ERC20) for deposits and withdrawals each on their respective blockchains. We plan to roll out support for many more assets and chains relatively soon.

What are the fees associated with Alpaca’s crypto wallets?

Alpaca’s Crypto Wallets are completely free to use. The only fees associated with wallets and the transferring of assets in and out are the corresponding network fees (also called on-chain fees).

When you initiate a deposit from an external source to Alpaca, you will have to cover the deposit fee which covers the underlying network fees.

For withdrawals, Alpaca will deduct the necessary amount to cover network fees upon initiating an external transfer on-chain.

How secure are crypto funds with Alpaca?

Alpaca is SOC II certified and leverages segregated secure compute environments for any cryptographic assets. We ultimately store crypto assets with our downstream crypto custody provider.

Additionally, Alpaca has also added account protection in the form of MFA enforcement and whitelisting on withdrawals to ensure assets remain safely on the platform.

I have deposited crypto assets to Alpaca’s provided address, but I do not see the funds. What's going on?

We currently have a small delay at times with identifying pending and recently confirmed deposits on-chain. If you send crypto assets to your Alpaca-provided address, your funds will be safe and will be reflected on the dashboard shortly. Additionally, you will receive an email notification once assets are ready to trade.

If you sent crypto assets to the provided address and more than an hour has elapsed and you have not received any confirmation from Alpaca, please reach out to [email protected].

Can I withdraw my crypto?

Yes, you can. Make sure you whitelist your wallets first.

Why do I have to whitelist addresses for withdrawals?

Alpaca wants to ensure your funds remain safe in your account. In order to protect your funds from hostile account takeovers, we impose a 24-hour period for adding new wallet addresses in which you can withdraw funds.

This is done to give you enough time to react in case someone wants to withdraw your crypto funds externally without your permission. We will send email notifications in advance whenever a new wallet address is associated with your account.

What can I use deposited crypto funds for?

Deposited crypto-assets can only be used for trading. We will be rolling out other ways to use your deposited assets in the near future.

Can I withdraw and send crypto to any address?

Yes, as long as you whitelist the address beforehand and the destination address is cleared by our upstream KYT provider.

Disclosures

Brokerage services are provided by Alpaca Securities, member FINRA / SIPC, a wholly-owned subsidiary of AlpacaDB, Inc.

Technology and services are offered by AlpacaDB, Inc.

Brokerage services are provided to customers who can write automated investment code and self-direct their own investments. Alpaca brokerage services are only provided to customers who agree to electronically sign agreements and agree to receive messages, confirmations, and statements electronically. Is Alpaca right for me?

This is not an offer, solicitation of an offer, or advice to buy or sell securities or cryptocurrencies, or open a brokerage account or cryptocurrency account in any jurisdiction where Alpaca Securities or Alpaca Crypto respectively, are not registered or licensed, as applicable.

The Paper Trading API is offered by AlpacaDB, Inc. and does not require real money or permit a user to transact in real securities in the market. Providing use of the Paper Trading API is not an offer or solicitation to buy or sell securities, securities derivative or futures products of any kind, or any type of trading or investment advice, recommendation or strategy, given or in any manner endorsed by AlpacaDB, Inc. or any AlpacaDB, Inc. affiliate and the information made available through the Paper Trading API is not an offer or solicitation of any kind in any jurisdiction where AlpacaDB, Inc. or any AlpacaDB, Inc. affiliate (collectively, "Alpaca") is not authorized to do business.

You should know that the use or granting of any third party access to your account information or place transactions in your account at your direction is solely at your risk. Alpaca does not warrant against loss of use or any direct, indirect or consequential damages or losses to you caused by your assent, expressed or implied, to a third party accessing your account or information, including access provided through any other third party apps, systems, or sites.

Market prices, data and other information available through Alpaca are not warranted as to completeness or accuracy and are subject to change without notice.System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.A more complete description of the impact these factors may have can be found in our risks of automated trading systems section.

All investments involve risk and the past performance of a security, or financial product does not guarantee future results or returns. Keep in mind that while diversification may help spread risk it does not assure a profit, or protect against loss, in a down market. There is always the potential of losing money when you invest in securities, or other financial products. Investors should consider their investment objectives and risks carefully before investing.

There are risks unique to automated trading algorithms that you should know about and plan for. You should setup a method or system of continuous monitoring or alerting to let you know if there is a mechanical failure, such as connectivity issues, power loss, a computer crash, or system quirk. You should also monitor for instances where your automated trading system experiences anomalies that could result in errant, missing, or duplicated orders. A more complete description of these and other risks can be found in our FAQ section.

Conditional orders may have increased risk as a result of their reliance on trigger processing, market data, and other internal and external systems. Such orders are not sent to the market until specified conditions are met. During that time, issues such as system outages with downstream technologies or third parties may occur. Conditional orders triggering near the market close may fail to execute that day. Furthermore, our executing partner may impose controls on conditional orders to limit erroneous trades triggering downstream orders. Alpaca Securities may not always be made aware of such changes to external controls immediately, which may lead to some conditional orders not being executed. As such, it is important to monitor conditional orders for reasonability. Conditional orders are “Not Held” orders whose execution instructions are on a best efforts basis upon being triggered. Furthermore, conditional orders may be subject to the increased risks of stop orders and market orders outlined above. Given the increased potential risk of using conditional orders, the client agrees that Alpaca Securities cannot be held responsible for losses, damages, or missed opportunity costs associated with market data problems, systems issues, and user error, among other factors. By using conditional orders the client understands and accepts the risks outlined above. Alpaca Securities encourages leveraging the use of Paper accounts to become more comfortable with the intricacies associated with these orders.

ETFs can entail risks similar to direct stock ownership, including market, sector, or industry risks. Some ETFs may involve international risk, currency risk, commodity risk, and interest rate risk. Trading prices may not reflect the net asset value of the underlying securities.

All accounts are opened as limited purpose margin accounts. You should know that margin trading involves interest charges and risks, including the potential to lose more than deposited or the need to deposit additional collateral in a falling market. Before using margin, customers must determine whether this type of trading strategy is right for them given their specific investment objectives, experience, risk tolerance, and financial situation. For more information please see Alpaca's Margin Disclosure Statement and Margin Agreement. These disclosures contain information on Alpaca Securities's lending policies, interest charges, and the risks associated with margin accounts.

Commission-Free trading means that there are no commission charges for Alpaca Securities self-directed individual brokerage accounts that trade U.S. listed securities through an API. Relevant regulatory fees may apply.

Commission free trading is available for Alpaca's retail customers. Alpaca reserves the right to charge additional fees if it is determined that orders flow is non-retail in nature.

Cryptocurrency is highly speculative in nature, involves a high degree of risks, such as volatile market price swings, market manipulation, flash crashes, and cybersecurity risks. Cryptocurrency is not regulated or is lightly regulated in most countries. Cryptocurrency trading can lead to large, immediate and permanent loss of financial value. You should have appropriate knowledge and experience before engaging in cryptocurrency trading. For additional information please click here.

Cryptocurrency services are made available by Alpaca Crypto, a FinCEN registered money services business (NMLS # 2160858), and a wholly-owned subsidiary of AlpacaDB, Inc. Alpaca Crypto is not a member of SIPC or FINRA. Cryptocurrencies are not stocks and your cryptocurrency investments are not protected by either FDIC or SIPC. Please see the Disclosure Library for more information.